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Help & Member Service

CCFCU Member Service

Help with your accounts can be as easy as a phone call. Find our member service and international contact numbers here, as well as a contact form to reach out for more information. And don’t forget to check out some of latest help articles available below.

Phone Numbers

Main Office: (800) 488-6481
Loan Department: (716) 433-0063
Cornerstone Fraud Prevention: (844) 544-3265
International Travelers: (973) 682-2652 (toll-free)

Help & Member Service Articles

What Are the Fees on Pre-Paid Visa Cards?

Cornerstone CFCU offers two types of pre-paid cards: 1. VISA Gift Cards have a fee of $3.50 and may be purchased at any location. They are good for 24 months but you will be charged a $3 fee if the card is not used for 13 months. 2. VISA Travel Cards have a fee of...

How Do I Get Loan Payoff Information?

1. You may call Cornerstone CFCU during business hours at (716) 434-2290 to get loan payoff information 2. OASIS (Online Banking) Members can log into their OASIS account. 3. Click on the loan under "description" that you want payoff information for. 4. The payoff...

How Do I Pay a Loan Electronically?

Cornerstone offers a variety of repayment methods to suit your needs: 1. Coupons — For mailing in your monthly loan payments. 2. Automatic Transfer — Have payments transferred automatically each month from your Cornerstone checking or savings account. 3. OASIS — Our...

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