Help & Member Service
CCFCU Member Service
Help with your accounts can be as easy as a phone call. Find our member service and international contact numbers here, as well as a contact form to reach out for more information. And don’t forget to check out some of latest help articles available below.
Phone Numbers
Main Office: (800) 488-6481
Loan Department: (716) 433-0063
Cornerstone Fraud Prevention: (844) 544-3265
International Travelers: (973) 682-2652 (toll-free)
Help & Member Service Articles
Website Launch: Clear your cache and cookies
It is common during a website conversion that users may still see the old site after the new site has been launched. This is because your web browser has stored our previous website's IP Address and did not do a search to refresh to the new IP Address for the new...
Can I Keep My Cornerstone Accounts If I Move to Another State?
Yes! Once you are a member of Cornerstone, as long as your accounts are active and in good standing, your accounts will remain open until you close them.
What Are the Fees on Pre-Paid Visa Cards?
Cornerstone CFCU offers two types of pre-paid cards: 1. VISA Gift Cards have a fee of $3.50 and may be purchased at any location. They are good for 24 months but you will be charged a $3 fee if the card is not used for 13 months. 2. VISA Travel Cards have a fee of...